Preparing for the MB-920 exam requires focused study with reliable MB-920 study materials and practice exams. Microsoft’s Dynamics 365 Finance and Operations certification demands a thorough understanding of ERP concepts. Utilize the official MB-920 exam syllabus and study guide to ensure comprehensive preparation for achieving the Dynamics 365 Fundamentals Finance and Operations Apps (ERP) certification.

Updates to the exam
Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.

We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn’t available in your preferred language, you can request an additional 30 minutes to complete the exam.

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Note
The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.

Note
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Skills measured as of December 19, 2023

Audience profile
This exam covers the features and capabilities of finance and operations apps.
As a candidate for this exam, you should have:
General knowledge of or relevant working experience with an IT environment.
A fundamental understanding of financial principles and business operations.

Skills at a glance
Describe Dynamics 365 Supply Chain Management (20–25%)
Describe Dynamics 365 Finance (20–25%)
Describe Dynamics 365 Commerce (10–15%)
Describe Dynamics 365 Human Resources (10–15%)
Describe Dynamics 365 Project Operations (10–15%)
Describe the finance and operations core functionality (15–20%)

Describe Dynamics 365 Supply Chain Management (20–25%)
Describe Supply Chain Management core capabilities
Describe Supply Chain Management capabilities and features
Describe the order-to-cash process
Describe the procure-to-pay process
Describe products and released products
Describe product master records, product variants, and product dimensions
Describe pricing and discounts in relation to trade agreements
Describe picking, packing, and reserving inventory
Describe manufacturing strategies
Describe lean, discrete, and process manufacturing
Describe bills of materials (BOMs), routes, and operations as they relate to production orders
Describe shop floor management
Describe master planning
Describe inventory and warehousing capabilities
Describe costing methods
Describe on-hand inventory capabilities
Describe inventory reservations, picking and packing, replenishment, and shipments
Describe use cases for Warehouse Management Systems (WMS)
Describe use cases for Transportation Management Systems (TMS)

Describe Dynamics 365 Finance (20–25%)
Describe Finance core capabilities
Describe Finance capabilities and features
Describe organization and legal entities
Describe tax capabilities
Describe general ledgers
Describe charts of accounts including main accounts, balance sheets, and income statements
Describe journaling concepts
Describe financial dimensions and dimension sets concepts
Describe periodic financial processes
Describe accounts payables and accounts receivables
Describe core accounts payable components including vendors, purchase orders, and vendor invoices
Describe vendor payments and settlements including three-way matching concepts
Describe core accounts receivable components including customers, customer invoices, and free text invoices
Describe credit and collection processes
Describe expense management, fixed asset management, and budgeting
Describe cash and bank management concepts
Describe expense management capabilities
Describe fixed asset management capabilities
Describe budgeting capabilities

Describe Dynamics 365 Commerce (10–15%)
Describe Commerce core capabilities
Describe Commerce channels
Describe channel management concepts
Describe product hierarchies and assortments
Describe retail pricing and discounts
Describe e-commerce capabilities, including business-to-business (B2B) and business-to-customer (B2C)
Describe Commerce clienteling and Dynamics 365 Fraud Protection
Describe customer loyalty concepts
Describe how to create personalized customer using clienteling
Describe how Fraud Protection reduces fraudulent activities

Describe Dynamics 365 Human Resources (10–15%)
Describe Human Resources core capabilities
Describe workers and positions
Describe the hire-to-retire process
Describe leave and absence capabilities
Identify integration options between Human Resources and LinkedIn
Describe compensation and benefits capabilities
Describe personnel management capabilities
Describe self-service capabilities
Describe employee training and certification features
Describe performance management capabilities

Describe Dynamics 365 Project Operations (10–15%)
Describe Project Operations capabilities
Describe project-based services and project types
Describe project sales capabilities
Describe project contract capabilities
Describe project pricing capabilities
Describe the project lifecycle including project invoicing and revenue recognition
Describe project planning and management capabilities
Describe project planning, scheduling, and resourcing capabilities
Describe work breakdown structures (WBS)
Describe project cost tracking capabilities including time and expense costs

Describe the finance and operations core functionality (15–20%)
Describe the finance and operations apps
Describe enterprise resource planning (ERP)
Describe finance and operations apps use cases
Explore the finance and operations user interface
Describe reporting and integration capabilities in finance and operations apps
Describe built-in reporting capabilities including workspaces
Describe options for analyzing data by using Power BI
Describe Microsoft Office 365 integration capabilities, including Microsoft Excel, SharePoint, and Teams
Describe Microsoft Power Platform integration options
Describe Business Events integration capabilities

Sample Question and answers

QUESTION 1
A company plans to implement Dynamics 365 Supply Chain Management.
The company wants shop floor workers to register their daily work by using the production floor execution interface.
Which two activities can employees perform by using the tool? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Schedule a production order.
B. Register scrap quantity during production.
C. Register raw material consumption.
D. Clock in and clock out.

Answer: B, D

QUESTION 2
A candle manufacturing company plans to use Dynamics 365 Supply Chain Management. The proportions of ingredients differ for each finished product.
You need to recommend a manufacturing type for the company. Which type of manufacturing should the company implement?

A. Process
B. Lean
C. Discrete

Answer: A

QUESTION 3
An organization has two legal entities. Items may be sold by one company only or by both
companies. You need to recommend a solution to standardize the items across the legal entities.
What should you recommend?

A. Lifecycle Services
B. Item templates
C. Products and product masters
D. Product Insights

Answer: C