Format: Multiple Choice
Duration: 90 Minutes
Exam Price: Rs.40,575
Number of Questions: 50
Passing Score: 67%
Validation: This exam has been validated against release 21B. (Previous versions of this exam were validated against releases 19 and 20)
Policy: Cloud Recertification

Earn associated certifications
Passing this exam is required to earn these certifications. Select each certification title below to view full requirements.

Oracle Field Service 2021 Certified Implementation Specialist
Prepare to pass exam: 1Z0-1003-21

An Oracle Field Service Cloud Service 2021 Certified Implementation Specialist has demonstrated the skills and knowledge required to implement and use Oracle Field Service Cloud. Individuals who posses this certification are able to configure user, resource, and activity types, configure business rules settings and work skills, configure calendars and display settings, create filters, configure a Routing Plan, and configure Quota Management and service requests.

Complete one of the courses below to prepare for your exam (optional):
In the subscription: Oracle Field Service Cloud Learning Subscription
Additional Preparation and Information

A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Review exam topics

Resources and Resource Types
Describe Resource and Resource Type Settings
Configure Resources and Resource Types

Users and User Types
Describe Users and User Type Settings
Configure User Types

Activities and Activity Types
Describe Activities and Activity Type Features
Configure Activity Types
Create an Activity Link Template
Describe Activity Time Windows

Inventory and Inventory Types
Describe Inventory Use and Inventory Types
Work Skills
Explain the Usage of Work Skills
Work Zones
Explain the Usage of Work Zones
Calendar Options
Explain the Calendar Capabilities in OFS

OFS Global Settings
Explain Business Rules Settings
Configure Business Rules
Configure Display Settings

OFS Screen Configurations
Describe the Custom Property Types
Create a Custom Property
Configure Core Application Screens
Explain the Capabilities of OFS Forms
Configure a Form

Filters
Explain the Usage of Filters within OFS
Create a Filter

Routing and Statistics
Explain Duration and Travel Statistics
Describe Routing Plan Capabilities
Describe Routing Optimization Options

Quota, Capacity and Booking
Describe Quota, Capacity and Booking Options
Configure a Capacity Area

Collaboration
Describe Collaboration Features

OFS Integration Options
Describe the Various Launch Conditions
Configure a Message Scenario
Explain OFS API Capabilities
Explain the Capabilities of the Outbound Integration Channels

Where’s My Technician?
Explain the Capabilities of the Where’s My Technician Theme

Plug-in Framework
Understand the Capabilities of the OFS Plug-in Framework

QUESTION 1
Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

A. Ensure that the assigned User Type has read/write access to the Filters configuration screen.
B. Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.
C. Select the “Dynamic” option when specifying the filter conditions.
D. Deselect the “Dynamic” option when specifying the filter conditions.

Answer: B

QUESTION 2
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?

A. Set the ‘Nearby Radius’ parameter on the Business Rules screen to 10 miles.
B. Set the ‘Center Point Home Zone’ radius in the routing plan to 10 miles.
C. Enable the technicians to select ‘Show Resource Location on the Map’ option in their Map views, with a 10-mile filter selection.
D. Create an activity filter with the condition: ‘Radius = 10’ and enable technicians to apply that filter to their Activity Lists.

Answer: C

QUESTION 3
You created an event subscription via the Core API and it returned a page identifier of “170322-439 0” along with the subscription ID.
However, when you run a subsequent “Get Events” request using that subscription ID and same page identifier, the
following is returned within the JSONformatted response:
What is a valid reason why the “items” parameter is empty?

A. The Core API “Business Events” parameter is set to “hidden” within the Application being used for API authentication.
B. There are no new subscription events as of the specified page identifier.
C. The Core API “Collaboration Events” parameter is set to “hidden” within the Application being used for API authentication.
D. No relevant events were specified within the body of the request

Answer: C

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