Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: plan and configure a Microsoft Teams environment; manage chat, teams, channels, and apps; manage calling and meetings; and monitor and troubleshoot a Microsoft Teams environment.

Skills measured
The content of this exam will be updated on September 24, 2021. Please download the exam skills outline below to see what will be changing.
Plan and configure a Microsoft Teams environment (35-40%)
Manage chat, teams, channels, and apps (25-30%)
Manage calling and meetings (15-20%)
Monitor and troubleshoot a Microsoft Teams environment (10-15%)

This exam will be updated on September 24, 2021. Following the current exam guide, we have included a version of the exam guide with Track Changes set to “On,” showing the changes that will be made to the exam on that date.


The exam guide below includes the changes that will be implemented on September 24, 2021.

Audience Profile
Candidates for this exam are Microsoft Teams administrators who manage Microsoft Teams to facilitate efficient and effective collaboration and communication in a Microsoft 365 environment.

Candidates for this exam must be able to plan, deploy, configure, and secure Teams chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Microsoft Teams-certified devices. Candidates should have experience integrating Microsoft Teams with other workloads, including SharePoint, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and with other Microsoft apps, third-party apps, and custom apps.

A Microsoft Teams Administrator also collaborates other functions, such as networking, telephony, licensing, security, compliance, user adoption, app development, and support.

Skills Measured
NOTE: The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. This list is NOT definitive or exhaustive.
NOTE: Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Plan and configure a Microsoft Teams Environment (35-40%)
Plan and configure network settings for Microsoft Teams
 calculate network bandwidth capacity for Microsoft Teams voice, video, meetings, and Live Events
 analyze network usage by using Network Planner
 specify requirements for outbound network ports and protocols for Microsoft Teams
 determine WAN optimizer, proxy, and load balancer recommendations for Microsoft Teams
 configure Tenant Data Upload in Microsoft Call Quality Dashboard
 configure reporting labels for Microsoft Teams
 assess network readiness by using Microsoft 365 network connectivity test and dashboard
 configure QoS port range and DSCP markings

Identify licensing requirements for Microsoft Teams
 identify required licensing for compliance features
 identify appropriate licensing for advanced lifecycle management of teams
 identify appropriate licensing for guest access
 identify appropriate licensing for calling, Phone System, and resource accounts
 identify appropriate licensing for Microsoft Teams Rooms and Common Area Phones
 identify appropriate licensing for apps in Microsoft Teams

Plan and configure security and compliance settings for Microsoft Teams
 plan alerts for Microsoft Teams
 choose appropriate administration roles
 plan threat policies
 plan and configure retention policies
 plan and configure sensitivity labels
 plan Data Loss Prevention (DLP) policies
 plan for conditional access and MFA for Microsoft Teams
 plan information barrier policies

Plan and implement governance and lifecycle management for Microsoft Teams
 plan and manage Microsoft Teams preview features with Microsoft Teams update policies
 create and manage policy packages in Microsoft Teams
 plan policy assignment for users and groups
 set up policies for Microsoft 365 Groups creation
 configure an expiration policy for Microsoft 365 groups
 configure a naming policy for Microsoft 365 Groups
 archive, delete, or unarchive one or more teams
 restore or troubleshoot deletion of one or more Microsoft 365 Groups
 manage Azure AD access review for members and guests
 perform bulk user operations with PowerShell

Configure and manage external and guest users
 configure SharePoint and OneDrive organizational level sharing settings
 manage external file sharing setting for OneDrive users
 manage external file sharing setting for SharePoint sites
 manage external access-federated domains
 manage guest users for Microsoft Teams from the Microsoft Teams Admin Center
 configure guest access to Microsoft Teams from Azure AD admin center
 allow or prevent owners from adding guests
 configure guest access to a specific team
 remove guests

Configure and manage Microsoft Teams devices
 configure Microsoft Teams for VDI
 manage configuration profiles for Teams devices
 manage Microsoft Teams device tags
 manage device settings and firmware
 provision and configure remote sign-in for new devices

Manage chat, teams, channels, and apps (25-30%)
Create and manage teams
 create teams
 manage privacy levels for a team
 create a team from a default or custom template
 create a team from existing resources
 plan and manage org-wide teams
 add and remove users in a team
 assign and modify user roles in a team
 configure dynamic membership

Plan and manage channels
 plan for channel types
 create channels
 manage Microsoft Teams channel settings
 create and manage Microsoft Teams policies for private channels
 manage private channel membership

Manage chat and collaboration experiences
 create and manage messaging policies
 configure email integration from Microsoft Teams settings
 manage cloud file storage options
 choose an appropriate coexistence mode

Manage apps for Microsoft Teams
 manage Org-wide app settings
 create and manage app permission policies
 create and manage app setup policies
 add apps, connectors, tabs, and messaging extensions to a team
 customize the app store
 publish and configure a custom app to Microsoft Teams

Manage calling and meetings (15-20%)
Manage meeting experiences
 configure meeting settings
 create and manage meeting policies
 create and manage conference bridges
 configure live events settings
 create and manage live events policies

Manage phone numbers
 evaluate when to use Calling Plan versus Direct Routing
 plan and configure emergency servicescalling policies
 add, change, or remove an emergency address for your organization
 provision and manage organizational phone numbers for users, services, and conferencing bridges
 assign, change, or remove a phone number for a user
 assign a phone number to a resource account

Manage Phone System for Microsoft Teams
 create and manage call park policies
 create and manage calling policies
 create and manage caller ID policies
 manage user voice settings
 create and manage dial plans
 interpret a dial plan
 identify potential issues by using the Health Dashboard for Direct Routing
 create and manage resource accounts
 create and manage call queues
 create and manage auto attendants

Monitor and troubleshoot a Microsoft Teams Environment (10-15%)
Monitor and report on a Microsoft Teams environment
 monitor and report on voice and meeting quality
 report on user adoption, including Productivity Score, team usage, app usage, active users, and per-meeting metrics
 monitor and report on creation and deletion of teams
 monitor and report on guest access
 manage Notifications & alerts rules from the Microsoft Teams admin center

Troubleshoot audio, video, and client issues
 troubleshoot chat and presence issues
 identify, collect, and interpret client logs
 troubleshoot issues by using Call Analytics
 troubleshoot Microsoft Teams sign-in issues by using Azure AD sign in logs
 identify potential issues by using Call Quality Dashboard

QUESTION 1
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
Your company has a Microsoft 365 subscription.
You plan to configure the environment to allow external users to collaborate in Microsoft Teams by using guest access.
The company implements a new security policy that has the following requirements:
Only guest users from specific domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
You need to recommend a solution to meet the security policy requirements.
Solution: From the Azure Active Directory, you modify the External collaboration settings.
Does this meet the goal?

A. Yes
B. No

Correct Answer: A

QUESTION 2
Your company has a Microsoft 365 subscription.
You need to ensure that users from a partner company named Contoso, Ltd. can collaborate with your
company’s users in teams. The solution must ensure that the Contoso users can exchange chat messages in channels.
Which three actions should you perform before you add the Contoso users to teams? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. From the Services & add-ins settings in the Microsoft 365 admin center, set Let group members outside the organization access group content to On.
B. From the Guest access settings in the Microsoft Teams admin center, set Allow guest access in Microsoft Teams to On.
C. From the External collaboration settings in the Azure Active Directory admin center, add Contoso’s domain to the list of target domains.
D. From the External access settings in the Microsoft Teams admin center, add Contoso’s domain to the Allowed list of domains.
E. From the External collaboration settings in the Azure Active Directory admin center, set Guest users permissions are limited to No.
F. From the Services & add-ins settings in the Microsoft 365 admin center, set Let group owners add people outside the organization to groups to On.

Correct Answer: ABF

QUESTION 3
You have a Microsoft 365 subscription that contains two users named User1 and User2. The users are provisioned for Microsoft Teams calling.
User1 is on leave for two weeks.
You need to ensure that User2 is notified of all calls to User1 while User1 is away.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. From Voice, add User2 to group call pickup.
B. From Voice, add User1 to group call pickup.
C. From Policies, modify the voice routing policy.
D. From the Microsoft Teams admin center, modify the settings of User2.
E. From the Microsoft Teams admin center, modify the settings of User1.

Correct Answer: AE

QUESTION 4
Your company has five offices. Each office has a unique phone number.
You plan to deploy Phone System to all the offices.
You need to ensure that each office has a unique greeting message for the weekdays and a unique greeting
message for the weekends. The solution must minimize administrative effort.
What should you create?

A. one auto attendant that contains all five phone numbers
B. one call queue that contains all five phone numbers
C. five auto attendants that each contains one phone number
D. five call queues that each contains one phone number

Correct Answer: C

QUESTION 5
Your company has a Microsoft 365 subscription that uses Phone System and Calling Plans.
You plan to implement a toll phone number for the helpdesk.
You need to implement the following call features for the helpdesk phone number:
Must include a greeting and hold music
Must bypass menu options when a call is established to the helpdesk
What two resources should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. a call queue
B. a call park
C. an auto attendant
D. a resource account
E. a calling policy

Correct Answer: A,D

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