Exam Title: Oracle Field Service Cloud 2019 Implementation Essentials
Exam Number: 1Z0-1003
Exam Price: Rs.22,584.00 More on exam pricing
Format: Multiple Choice
Duration: 120 Minutes
Number of Questions: 60
Passing Score: 67%
Validated Against: Oracle Field Service Cloud 2019 Implementation Specialist

Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Resources and Resource Types
Describe Resource Types and Roles
Configure Resource Types
Configure resources for Routing

Time Windows
Describe Time Slots, Service Windows, SLAs, and Delivery Windows

Inventory Types
Describe Inventory Types, consumption and management


Business Rules

Configure Business Rules settings

Work Zones

Describe the concepts of Work Zones

Display Settings

Configure OFSC Core Application display settings

Activity Link Templates

Create an Activity Link Template

OFSC APIs

Explain OFSC API capabilities
Create a Core REST API request

Routing

Describe Run Schedule, Assignment Parameters, and filtering options
Describe routing reoptimization
Configure a Routing Plan

Notification Engine

Describe the various launch conditions
Configure a Message Scenario

Service Requests

Configure a Service Request

User Types

Configure OFSC Core Application Screens
Configure User Types

Activity Types

Describe Activity Type Features
Configure Activity Types

Fields and Custom Properties

Describe the four types of custom properties and native system fields
Create a custom property

Work Skills

Describe the concepts of Work Skills and Work Skill Conditions
Configure a Work Skill and associated Conditions

Resource Calendars

Configure resource calendars

Outbound Integration Channels

Explain the options available within Outbound Integration Channels

Filters

Explain the usage of filters within OFSC
Create a filter

Statistics Parameters

Explain Duration and Travel Statistics and their parameters

Quota, Capacity and Booking

Describe Quota, Capacity and Booking Options
Configure Quota Management for Capacity Areas

Collaboration

Describe Collaboration features and usage

Plug-in Framework

Understand the capabilities of the mobility framework

QUESTION: 1
Which two default attributes serve as stand-alone keys for work zones?

A. Service Code
B. Completion Code
C. Fault code
D. Zip code
E. Travel area
F. City

Answer: D,E

QUESTION: 2
A customer wants to configure the OFSC GUI to show when a resource has not activated their route
by the exact planned shift start time and send an email to the resource’s supervisor.
Which two options are true regarding how this requirement is supported?

A. Configuring a message scenario using the launch condition “Route is not activated” will also
enable the Alert Setting “Route has not been started x minutes after the start time of resource work day”.

B. The Alert Setting “Route has not been started x minutes after the start time of resource work day”
should be configured for 1 minute(s).

C. The Alert Setting “Route has not been started x minutes after the start time of resource work day”
should be configured for 0 minute(s).

D. The configuration related to email notification must be performed in the Message Scenarios.

Answer: A,B

QUESTION: 3
A utility company sees several “New Connect” activities being dropped into the routing bucket during the day.
They want “Meter Read” activities to be removed from the technician’s route so that the “New
Connect” activities can be assigned if the technician qualifies for the activity
They enabled reoptimization in their route plan and created a reoptimization filter targeting the
“Meter Read” activities.
What additional settings are required in the route plan to meet the desired behavior?

A. Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an
activity for “Meter Read” on activities in existing routes to “High”, whereas cost of not assigning an
activity for “New Connect” in activities in the routing bucket to “Low”.

B. Set the reoptimization goal to “Reduce Overdue”. Then set cost of not assigning an activity for
“Meter Read” on activities in existing routes to “High”, whereas cost of not assigning an activity for
“New Connect” in activities in the routing bucket to “Normal”.

C. Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an act
or “Meter Read” on activities in existing routes to “Low”, whereas cost of not assigning an activity for
“New Connect” in activities in the routing bucket to “High”.

D. Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an
activity for “Meter Read” on activities in existing routes to “Highest”, whereas cost of not assigning
an / for “New Connect” in activities in the routing bucket to “Normal”.

Answer: D

QUESTION: 4
A technician has been assigned a scheduled activity that he or she needs to perform later in the day.
Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity.
Which option would enable them to account for their time performing these tasks?

A. selecting “Prework” from within the activity In OFSC Mobility
B. adding a new “Prework” custom property to the “Edit/View activity” context in OFSC Mobility
C. creating a “start-after” link template between the preliminary work and the scheduled work
D. creating a “start-before” link template between the preliminary work and the scheduled work

Answer: B

QUESTION: 5
A customer has found that there are some instances where their technicians have recorded either
exceptionally short (for example, “one-minute-wonders”) or long (for example, they forgot to set the
status to “complete”) activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints
are in place and can be modified to ensure that outlier circumstances such as these do not affect
future activity duration estimations?

A. “Minimum relevant duration time in minutes” and “Maximum relevant duration time in minutes”
B. “Personalize the estimation of activity duration” and “Initial ratio of activity duration”
C. “Lower limit for personal ratio to calculate duration” and “Upper limit for personal ratio to calculate duration”
D. “Minimum relevant travel time in minutes” and “Maximum relevant travel time in minutes”

Answer: A
 

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