Updates to the exam
Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.

We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn’t available in your preferred language, you can request an additional 30 minutes to complete the exam.

Note
The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.

Note
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

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Skills measured as of January 22, 2024

Audience profile
This exam is designed for you, if you’re looking to demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity and collaboration among on-site, remote, and hybrid workers. As a candidate, you may:

Have knowledge of cloud-based solutions.

Be new to Microsoft 365.

You can use this exam to prepare for other Microsoft certifications, but it’s not a prerequisite for the related ones.

As a candidate, you should be able to recommend Microsoft 365 solutions that address common organizational IT challenges. You should understand how Microsoft 365 solutions:

Improve productivity

Facilitate collaboration

Optimize communications

Help secure data

Identity and facilitate compliance

You should be able to recommend solutions for:

Endpoint and application management

Desktop virtualization

Automated operating system deployment

Reporting and analytics

You should be familiar with Microsoft 365 licensing, deployment and migration assistance, and support options for organizations looking to maximize their investment in the cloud.

Skills at a glance

Describe cloud concepts (5–10%)
Describe Microsoft 365 apps and services (45–50%)
Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)
Describe Microsoft 365 pricing, licensing, and support (10–15%)

Describe cloud concepts (5–10%)
Describe the different types of cloud services available
Describe Microsoft software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS) concepts and use cases
Describe differences between Office 365 and Microsoft 365
Describe the benefits of and considerations for using cloud, hybrid, or on-premises services
Describe public, private, and hybrid cloud models
Compare costs and advantages of cloud, hybrid, and on-premises services
Describe the concept of hybrid work and flexible work

Describe Microsoft 365 apps and services (45–50%)
Describe productivity solutions of Microsoft 365
Describe the core productivity capabilities and benefits of Microsoft 365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365 apps, and OneDrive
Describe core Microsoft 365 Apps including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote
Describe work management capabilities of Microsoft 365 including Microsoft Project, Planner, Bookings, Forms, Lists, and To Do
Describe collaboration solutions of Microsoft 365
Describe the collaboration benefits and capabilities of Microsoft 365 including Microsoft Exchange, Outlook, SharePoint, OneDrive, and Stream
Describe the collaboration benefits and capabilities of Microsoft Teams and Teams Phone
Describe the Microsoft Viva apps
Describe the ways that you can extend Microsoft Teams by using collaborative apps
Describe endpoint modernization, management concepts, and deployment options in Microsoft 365
Describe the endpoint management capabilities of Microsoft 365 including Microsoft Endpoint Manager (MEM), Intune, AutoPilot, and Configuration Manager with cloud attach
Compare the differences between Windows 365 and Azure Virtual Desktop
Describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings
Identify deployment and update channels for Microsoft 365 Apps
Describe analytics capabilities of Microsoft 365
Describe the capabilities of Viva Insights
Describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal
Describe the reports available in the Microsoft 365 Admin center and other admin centers

Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)
Describe identity and access management solutions of Microsoft 365
Describe the identity and access management capabilities of Microsoft Entra ID
Describe cloud identity, on-premises identity, and hybrid identity concepts
Describe how Microsoft uses methods such as multi-factor authentication (MFA), self-service password reset (SSPR), and conditional access, to keep identities, access, and data secure
Describe threat protection solutions of Microsoft 365
Describe Microsoft 365 Defender, Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps, and the Microsoft 365 Defender Portal
Describe Microsoft Secure Score benefits and capabilities
Describe how Microsoft 365 addresses the most common types of threats against endpoints, applications, and identities
Describe trust, privacy, risk, and compliance solutions of Microsoft 365
Describe the Zero Trust Model
Describe Microsoft Purview compliance solutions such as insider risk, auditing, and eDiscovery
Describe Microsoft Purview Information Protection features such as sensitivity labels and data loss prevention
Describe how Microsoft supports data residency to ensure regulatory compliance
Describe the capabilities and benefits of Microsoft Priva

Describe Microsoft 365 pricing, licensing, and support (10–15%)
Identify Microsoft 365 pricing and billing management options
Describe the pricing model for Microsoft cloud services including enterprise agreements, cloud solution providers, and direct billing
Describe available billing and bill management options including billing frequency and methods of payment
Identify licensing options available in Microsoft 365
Describe license management
Describe the differences between base licensing and add-on licensing
Identify support options for Microsoft 365 services
Describe how to create a support request for Microsoft 365 services
Describe support options for Microsoft 365 services
Describe service-level agreements (SLAs) including service credits
Determine service health status by using the Microsoft 365 admin center or the Microsoft Entra admin center

QUESTION 2
You need to consider the underlined segment to establish whether it is accurate.
All applications will remain in a hybrid environment after migrating to Microsoft Azure.
Select ”’?No adjustment required”’? if the underlined segment is accurate. If the underlined segment is inaccurate,
select the accurate option.

A. No adjustment required.
B. Applications that manage sensitive information
C. Applications where access requires a USB-token device
D. All legacy applications

Answer: B

QUESTION 3
Note: The question is included in a number of questions that depicts the identical set-up. However,
every question has a distinctive result. Establish if the solution satisfies the requirements.
Your company plans to move their Server environment to the cloud.
You have been tasked with identifying a cloud model that allows for the current email environment to be
upgraded, while also reducing server and application maintenance.
You need to make sure that the requirements are met.
Solution: You recommend the Platform as a service (PaaS) model.
Does the solution meet the goal?

A. Yes
B. No

Answer: B

QUESTION 4
Note: The question is included in a number of questions that depicts the identical set-up. However,
every question has a distinctive result. Establish if the solution satisfies the requirements.
Your company plans to move their Server environment to the cloud.
You have been tasked with identifying a cloud model that allows for the current email environment to be
upgraded, while also reducing server and application maintenance.
You need to make sure that the requirements are met.
Solution: You recommend the Infrastructure as a service (IaaS) model.
Does the solution meet the goal?

A. Yes
B. No

Answer: B

QUESTION 5
Note: The question is included in a number of questions that depicts the identical set-up. However,
every question has a distinctive result. Establish if the solution satisfies the requirements.
Your company plans to move their Server environment to the cloud.
You have been tasked with identifying a cloud model that allows for the current email environment to be
upgraded, while also reducing server and application maintenance.
You need to make sure that the requirements are met.
Solution: You recommend the Software as a service (SaaS) model.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

QUESTION 6
Your company makes use of Platform as a Service (PaaS) for their Azure solution.
Which of the following options are components that your IT employees are responsible for?

A. Networks.
B. Databases.
C. Applications.
D. Servers.

Answer: C

QUESTION 7
Your company makes use of Platform as a Service (PaaS) for their Azure solution.
Which of the following options are components that Microsoft are responsible for? (Choose all that apply).

A. Storage.
B. Databases.
C. Applications.
D. Operating system.

Answer: A,B,D

QUESTION 8
Your company is planning to migrate to Microsoft Azure and Microsoft 365.
You are required to identify a cloud service that allows for website hosting.
Which of the following is the model you should choose?

A. Software as a Service (SaaS)
B. Platform as a Service (PaaS)
C. Infrastructure as a Service (IaaS)
D. Container as a Service (CaaS)

Answer: B

QUESTION 9
Your company is planning to migrate to Microsoft Azure and Microsoft 365.
You are required to identify a cloud service that allows for the deployment of a Linux virtual machine.
Which of the following is the model you should choose?

A. Software as a Service (SaaS)
B. Platform as a Service (PaaS)
C. Infrastructure as a Service (IaaS)
D. Container as a Service (CaaS)

Answer: C

QUESTION 11
You need to consider the underlined segment to establish whether it is accurate.
To ensure that when a new Microsoft Word feature is available for worker to install as soon as it becomes
available, you should subscribe to the Targeted release channel.
Select ”’?No adjustment required”’? if the underlined segment is accurate. If the underlined segment is inaccurate,
select the accurate option.

A. No adjustment required.
B. Standard release
C. Semi-annual
D. Annual

Answer: A