Test information:
Number of questions: 62
Time allowed in minutes: 120
Required passing score: 57%
Languages: English

The test contains five sections, totaling 62 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 – Planning and Architecture (18%)
Demonstrate an understanding of IBM Case Manager Architecture
Identify solutions best addressed by Case Manager
Identify key differences between development and production environments
Identify integrated products and add-on software capabilities including licensing

Section 2 – Designing a Case Solution (30%)
Demonstrate an understanding of the Case Manager object model
Demonstrate an understanding of Case Builder and its Artifacts
Demonstrate an understanding of external documents
Demonstrate an understanding of Case Task and Process Fragments
Demonstrate an understanding of the Page Designer
Demonstrate an understanding of IBM Content Navigator integration
Demonstrate an understanding of the security model
Demonstrate the use of the Case Operations Component

Section 3 – Deploying, Testing and Troubleshooting a Case Solution (15%)
Demonstrate an understanding of the deployment structure and its limitations
Demonstrate knowledge of project areas
Demonstrate the use of the Case Manager Administration Client
Demonstrate knowledge of solution deployment troubleshooting
Demonstrate knowledge of solution comparison

Section 4 – Extending a Case Management Solution (16%)
Demonstrate knowledge of integrating custom widgets and business rules
Identify IBM capabilities to extend Case Manager
Demonstrate an understanding of building a custom application using REST service and JavaScript APIs
Demonstrate an understanding of mobile integration

Section 5 – Solution Migration (13%)
Demonstrate an understanding of Case Manager Configuration Manager, Case Manager Administration Client and FileNet Deployment Manager
Demonstrate an understanding of the requirements and steps to migrate a solution
Demonstrate an understanding of configuring security in a production environment

Section 6 – Business Metrics and Analytics (8%)
Demonstrate knowledge of using Case Analyzer
Demonstrate knowledge of using Case Monitor and Cognos RTM
Demonstrate knowledge of using Watson Content Analytics with Enterprise Search

IBM Certified Solution Designer – Case Manager V5.2.1

Job Role Description / Target Audience
This intermediate level certification test certifies that the successful candidate has the knowledge to create the theoretical and/or detailed technical design of an application, solution, and infrastructure using IBM Case Manager v5.2.1 (ICM). Provide expertise to evaluate and choose between alternatives; assist with balancing costs with capabilities and priorities. Identify products / technologies / processes to be included, and determine points of required integration and customization. Identify sizing and capacity issues, as well as conflicts with existing processes or environments.

Recommended Prerequisite Skills
Before preparing for this certification, basic understanding of the following is recommended and assumed for your environment:
– Knowledge of IBM Case Manager
– Knowledge of IBM FileNet Content Platform Engine
– Knowledge of supported Application Servers
– Knowledge of Content Navigator
– Knowledge of Cognos RealTime Monitoring
– Knowledge of Watson Content Analytics
– Knowledge of Box integration
– Knowledge of VCS integration

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