1. HC-019-305-ENU HCS-Pre-Sales-Contact Center-ENU Exam
This article introduces the HC-019-305-ENU HCS-Pre-Sales-Contact Center-ENU exam outline, the other exam outline can be obtained in related training materials or Huawei Online Learning Website:https://support.huawei.com/learning .

Certification Exam Code Exam Title Duration Pass Score/ Total Score
HCS-Pre-Sales-Contact Center HC-019-305-ENU HCS-Pre-Sales-Contact Center-ENU
(Huawei Certified Pre-sales Specialist-Contact Center-ENU) 90 min 60/100

2. HC-019-305-ENU HCS-Pre-Sales-Contact Center-ENU Exam Outline
2.1 Exam Content

The HCS-Pre-Sales-Contact Center exam cover channel partner guideline,product sales basic,product sales in-depth.

2.2 Knowledge points

Partner Guide
1.Huawei Enterprise overview
2.UC&C overview

Product Sales Basic
1.Market and trends of Contact Center
2.Huawei Contact Center highlights
3.Specifications of main components such as ACD
4.Basic applications
5.Successful cases

Product Sales In-depth
1.CC typical network
2.Basic quotation rules of CC

Note:
The content mentioned in this article is just a general exam guide; the exam may also contain more related content that is not mentioned here.

2.3 Recommended Training
Huawei Contact Center Pre-Sales Specialist Certification Training.
 

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